Order Information


By ordering any of our products, you agree to be bound by the following:

  • The price applicable is that set at the date on which you place your order.
  • Postage costs and payment fees are recognised before confirming the purchase.
  • All goods on this site are priced in UK Pounds.
  • All prices are subject to change.
  • Card information is transmitted over secure SSL encryption and is not stored. See Privacy & Cookies for more information.

If you have any questions regarding your order please contact [email protected]

For Opal Gems full terms and conditions, please click here T&C.



All orders from Opal Gems come either boxed and/or wrapped in a soft black velvet storage pouch.

Additional gift packaging may be introduced for a small fee.

All orders are carefully wrapped in bubble wrap to protect the box while in transit.



In order to reduce waste, I reuse bubble wrap, padded envelopes etc on outer packaging where possible.



Ring sizing

Rings can be ordered to any size at Opal Gems including half sizes.

If you are purchasing a ring from our online store, please ensure you have the correct size as we are not always able to resize rings. Please note we may charge you a small fee if we are able to resize the ring. We suggest you have your finger measured at a jewellers or at our boutique to make sure the sizing is accurate.

For bangle sizing, please see the online Bangle Sizing Guide.



We have made every effort to display as accurately as possible the colours of our products that appear on our Web Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Please allow for slight variations in products as each item is handmade and unique.



Pricing and process in commissioning jewellery.

The price of our custom made jewellery can vary depending on your choice of metal, stones chosen to be in set and the intricacy of the design.

If you have seen a piece on the site that you would like personalised, shortened or lengthened or a stone change, please complete the Commission Enquiry Form below:


If you have a budget in mind of what you want to spend, we can accommodate set budgets of any size, so to achieve your special jewellery piece. When choosing to commission a unique piece of jewellery you should expect to pay slightly more on a bespoke individual item more than a mass produced merchandise in local high street jewellers.

The length of time needed to make an order is dependent upon the individual design of each piece and the resources available. Can take up to two to four weeks to craft. It worth bearing this in mind if purchasing custom made jewellery.